General enquiries 

Phone

8981 9804 
(Monday to Friday, 9am – 4pm) 

Email

admin@venturehousing.org.au 

Office location 

Level 2, 66 Smith Street 
Darwin NT 0800 

Make a complaint or appeal a decision

Venture is committed to providing quality housing services including those services delivered by our contractors. We value your feedback, if you have a question or concern about the quality of our service, please let us know so we can continue to make valuable improvements.

If you are unhappy or dissatisfied with Venture’s services or wish to appeal a decision made, you may lodge a complaint or an appeal at any time.  To make a complaint or appeal a decision, please refer to our Complaints Policy or our Appeals Policy.

You can lodge your complaint or appeal online here.

Or you can email us at feedback@venturehousing.org.au

Provide feedback

We listen, we take action...

At Venture, the feedback we receive from customers and stakeholders is used to inform future strategies and service improvements. We appreciate the efforts our customers go-to to ‘have their say’ and we delight in being able to demonstrate our responsiveness to the customer voice. 

You can provide us feedback here

Or you can email us at feedback@venturehousing.org.au

Privacy

Your privacy is very important to Venture Housing and we are committed to protecting the privacy of personal information we collect, hold and administer. Venture collects and administers a range of personal information that is reasonably necessary for our functions, provision of housing services and to facilitate access to support services.

Venture recognises the essential right of individuals to have their information administered in ways which they would reasonably expect – protected on one hand and made accessible to them on the other.

These privacy values are reflected in and supported by our core values and philosophies and reflected in our Privacy Policy, which is compliant with the Privacy Act 1988 (Cth) and apply to our internal and external stakeholders including personnel, tenants, suppliers and contractors.

Enquiries concerning the collection, use and disclosure of your personal information can be directed to your Tenancy Manager. A full copy of Venture Housing’s Privacy Policy is available here for further information.