We ensure all our homes are safe and well-maintained. When things stop working, or need to be repaired, you can help by telling us as soon as you notice. 

It’s important that any repairs or maintenance are reported early, and Venture will ensure the repair or maintenance required is completed by one of our registered contractors. 

Venture uses the Console Cloud application to manage its tenancies. All Tenants have been invited to the Console Tenant app by their Tenancy & Engagement Manager and are encouraged to use this app to log all maintenance requests. The video below shows how you can access the app to manage your tenancy.

Tenant App - How to for tenants from Console on Vimeo.

If you are having difficulty accessing the app and need to raise a maintenance request, please contact us at 08 8981 9804 or complete our online contact us.

Frequently asked questions

Common questions about reporting repairs and maintenance at your Venture Housing home.

How do I report a repair or request maintenance? +
The easiest way to report a repair is through the Console Cloud tenant app. Your Tenancy Engagement Officer will show you how to set it up when you move in. Through the app you can report any issue directly, attach photos, add a detailed description, and track the status of your request — all from your phone.
It's important to report any repairs or maintenance early — the sooner we know about it, the sooner we can get it sorted. If you're unsure how to use the app, please call us on 08 8981 9804 and we'll help you through it.
What happens after I report a repair? +
Once you've reported a repair, Venture Housing will arrange for one of our registered contractors to attend and complete the work. You'll be able to track the status of your request through the Console Cloud app. We ask that you either be home when the contractor visits to provide access, or give prior written permission for key access so the work can be completed without delay.
We take maintenance seriously — your home should be safe, comfortable and well looked after. If you haven't heard back about your request within a reasonable time, please follow up with us on 08 8981 9804.
Who pays for repairs and maintenance? +
Venture Housing is responsible for all repairs and maintenance arising from fair wear and tear — this is our commitment to you as your housing provider. We cover the cost of keeping your home in good condition as part of your tenancy.
Tenants may be responsible for the cost of repairs arising from intentional damage, misuse or negligence. If you're unsure whether a repair is your responsibility or ours, please don't hesitate to ask — we'll always be upfront and fair about it.
What counts as an emergency repair? +
An emergency repair is one that makes your home unsafe or uninhabitable and needs to be fixed immediately. Examples include:
  • A burst water pipe or serious water leak
  • A gas leak
  • A complete loss of electricity or hot water
  • A broken door lock that makes the property unsecured
  • Serious storm or fire damage
  • A blocked or broken toilet where there is no other toilet in the property
For all emergency repairs — including after hours — please call our main line immediately.
Emergency maintenance — 24/7 including after hours
08 8981 9804
Call and follow the prompts — you will be connected directly to one of our approved contractors
Can I carry out repairs myself? +
We ask that tenants do not carry out repairs themselves unless they have received prior written approval from Venture Housing. Unauthorised repairs — even well-intentioned ones — can sometimes make issues worse or create safety risks, and may affect your tenancy. If something needs fixing, please report it through the Console Cloud app or give us a call and we'll take care of it.
This includes things like painting walls, fixing fixtures, or making modifications to the property. If you'd like to make a change to your home, please speak with your Tenancy Engagement Officer first — we'll always do our best to work with you.
What if I'm not happy with how a repair was handled? +
If you're not satisfied with how a repair or maintenance request was handled — whether it took too long, wasn't completed properly, or you felt communication was poor — we want to know. Please raise it with your Tenancy Engagement Officer in the first instance, or lodge a formal complaint through our feedback process.
You can submit feedback or a complaint online at any time via our online feedback form, or call us on 08 8981 9804. Every piece of feedback helps us improve.