We listen, we take action 

At Venture, the feedback we receive from tenants, stakeholders, and community is used to inform future strategies and service improvements. We appreciate the efforts our customers go-to to ‘have their say’ and we delight in being able to demonstrate our responsiveness to the customer voice.

If you would like to provide feedback, make a complaint, give a compliment, or appeal a decision, please contact us. All feedback is reviewed carefully and directed to the appropriate team

Please refer to our Contact Us page, Complaints and Appeals Policy for more information. 

How to Submit Feedback, a Complaint, or an Appeal

You can contact us in several ways:

  • Online: Submit a form 
  • By Phone: 08 8981 9804
  • In Person: Visit Venture Housing Office (Monday, Tuesday, Thursday & Friday: 9am to 4.00pm  Wednesday 11am to 4pm)
  • In Writing: PO Box 1468 Nightcliff NT 0814

 

 

Frequently asked questions

Common questions about complaints, feedback and appeals at Venture Housing.

How does Venture Housing handle feedback? +
We genuinely value hearing from you — good or not so good. At Venture, feedback from our tenants and stakeholders shapes how we improve our services and plan for the future. We appreciate the effort it takes to speak up, and we take every piece of feedback seriously. Whether you want to share a compliment, raise a concern, or let us know something isn't working, we want to hear it.
All feedback is reviewed carefully and directed to the appropriate team within Venture Housing.
How do I make a complaint? +
If you're unhappy with any aspect of our service — or wish to appeal a decision — you can lodge a complaint at any time. Choose whichever way feels most comfortable for you:
Online form
Submit online ↗
By phone
08 8981 9804
In person
15 Boetdoemba St,
Nightcliff NT 0810
In writing
PO Box 1468,
Nightcliff NT 0814
Office hours: Mon, Tue, Thu & Fri 9am–4pm · Wed 11am–4pm. Read our Complaints and Appeals Policy for full details.
Can I submit a complaint online? +
Yes — and it's available any time, day or night. Our online complaint and feedback form goes directly to our team, who will review it carefully and get back to you. You don't need to wait for office hours.

Submit a complaint or feedback online ↗
What happens after I submit a complaint? +
Once we receive your complaint, it will be reviewed carefully and directed to the right team. We'll keep you informed throughout the process and work to resolve your concern fairly and promptly. Every complaint we receive helps us improve our services for everyone in our community.
For full details on process, response timeframes and your rights, refer to our Complaints and Appeals Policy.
What if I want to appeal a decision? +
You have the right to appeal any decision we've made about your tenancy or application at any time — online, by phone, in person, or in writing. We'll review your appeal fairly and independently and let you know the outcome. Free independent advice is available through community legal centres and the NT Legal Aid Commission.
If you remain unsatisfied after our internal process, you may escalate to the NT Ombudsman or the National Regulatory System for Community Housing (NRSCH). We will always cooperate fully with any external review.
What if I have a dispute with a neighbour? +
We know living close to others can sometimes be challenging. If you're having issues with a neighbour — noise, shared spaces, or behaviour concerns — please reach out to your tenancy manager. We'll handle the matter sensitively and work with everyone involved to find a fair resolution. All our tenants deserve to feel safe and comfortable at home.
Serious or ongoing issues may be referred to external mediation or addressed through the appropriate legal process if tenancy obligations are being breached.
What kind of complaints can Venture Housing help with — and what's outside our scope? +
As a housing provider, Venture Housing can help with complaints directly related to your tenancy and our services. This includes:
  • Your home — maintenance, repairs, or property condition
  • How our staff or contractors have treated you
  • Decisions we've made about your tenancy or application
  • Rent, bonds, or billing queries
  • Neighbour disputes involving Venture Housing tenants
Some matters are outside what we can manage — issues in public spaces, matters involving the law, or services run by other agencies. Please contact the right service below. We're always happy to point you in the right direction if you're unsure.
For complaints Venture Housing can help with, call us on 08 8981 9804 or use our online feedback form.

In an emergency, always call 000 first

Service Phone When to contact
NT Police Non-emergency 131 444 Report a crime after it has happened
Lifeline 24/7 13 11 14 Crisis support and suicide prevention
Mental Health Line NT 24/7 1800 682 288 Free crisis support for mental health concerns
TeamTalk NT 24/7 1800 832 600 Free phone mental health support for Territorians
1800 RESPECT 24/7 1800 737 732 Domestic and family violence, sexual assault
Shelter Me App 24/7 shelterme.org.au Find crisis housing and support in the NT
NT Housing Darwin Business hours 08 8999 8814 Public housing waitlist enquiries
NT Housing Palmerston Business hours 08 8999 4767 Public housing waitlist enquiries
NT Legal Aid Business hours 1800 019 343 Free legal advice for tenancy disputes
NTCAT Business hours 1800 450 176 Formal tenancy dispute resolution
Kids Helpline 24/7 1800 551 800 Free counselling for people under 25
Brother to Brother 24/7 1800 435 799 Crisis support for Aboriginal men
Translating & Interpreting 24/7 13 14 50 Free interpreter — ask to speak to any service