Tenants at the Heart

At Venture, we are genuine and intentional in our efforts to engage with customers and communities. By opening communication lines and seeking to understand our customers’ lives and experiences, we are able to identify, pre-empt and appropriately meet their needs

Our Customer Service Charter has been updated following broad consultation with our tenants. It outlines the key things you need to know about how you can contact us, how we can build a mutually respectful relationship together, our performance standards, and when you will hear back from us.