This handbook has been developed to provide our tenants with a wide range of general information about their tenancy with Venture Housing, as well as external emergency contacts.
Venture use apps to log, assign and monitor maintenance requests for our homes to make the process as efficient as possible for our tenants and owners.
We use two different tenancy management systems to best meet the specific financial and reporting requirements of our range of housing products, so the applications are a little different.
Upon commencement of your lease, your Tenancy and Engagement Officer will advise you of which application to use to report a repair in your home, either Maintenance Manager or Console Tenant (Maintenance Pro).
To report a maintenance issue or request routine repairs through Console Tenant (Maintenance Pro), download the app via Google Play or the Apple App Store. This video shows you how to use the app to report a repair.
If you are having difficulty raising a request using the app, please contact us on 08 8981 9804, complete the ‘contact us’ form online or email your Tenancy and Engagement Officer directly using the contact information in your lease.